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Of course we could tell you that we're better than
everyone else because we're cheaper or because we
have the best products. Many people will tell you
that about their business, but we believe that we
can help you get the right products once we
understand where you are and where you want to go
and we'll get you their safely. Our Service
has many aspects that affect you as the customer.
Consider this story for example. A potential
customer calls one of our dealers looking for the
cheapest price on a brand new kite. By brand new we
mean hot products in the market right now like the
Peter Lynn Venom. They've picked a great kite, but
their focus is now on price. There is no
consideration given to lessons or sales support.
They wait quite a long time before stock is in to
get that price from outside the country. They save a
few dollars by purchasing from outside the country.
They've now lost some riding time for the wait
(subtract from their savings on the deal price).
They finally get their kite and who knows what they
had to do at customs and what duties will they had
to pay. They may have even smuggled it in, heaven
forbid. Now they start flying the kite, but they
know better so they don't take any lessons from us.
They crash the kite and it gets damaged. The
warranty is possibly with the person that sold the
kite in the other country. How much extra will it
cost to ship and/or get it repaired. (subtract
from their savings on the deal price)?
They actually purchased two kites and now they
can only fly the second one in certain wind
conditions; again lost riding time (subtract
from their savings on the deal price).
Because of their lack of experience they now crash
the second kite. In the mean time the first kite has
returned. Again the customer is in the same scenario
of getting it repaired possibly with the business
out of the country. More lost riding time
(subtract from their savings on the deal price).
So now look at the customer. Both of his kites have
had repairs. He's had a lot of missed riding time.
They haven't learned what they're doing wrong.
Possibly they have, but it's cost them both in
riding time, money and unnecessary damaged
equipment. The customer was looking for a deal and
has spent more money in lost riding time and
equipment repairs and they're still uneducated as
far as flying safely and responsibly.
We supply you with information when you buy
products that will help guide you on your path. We
have a network of resources that have an incredible
amount of kiting experience. This includes our
suppliers, our dealers, even our customers and
lastly ourselves. When you buy from us, you are
buying access to this service and knowledgebase.
You'll be a better kite flyer in the end and will
likely have more fun.
Our goal is to sell you the right equipment and
services you need and to do it safely with an
informed support network; not just sell you a piece
of equipment. We strongly encourage lessons if
you're just starting out. There's absolutely no need
try to learn some of these sports by yourself.
You'll be a knowledgeable and safe rider in the end. |
